Frequently Asked Questions
Everything you need to know about ordering, delivery, payments and using your Fragrance Cart AU electronic home fragrance products.
Where do you deliver?
We deliver to addresses across Australia. Delivery times may vary depending on your location, carrier availability and peak periods.
How long does delivery take?
Most orders are processed as quickly as possible after payment is confirmed. Standard delivery times vary by destination, with metropolitan areas generally receiving orders sooner than regional or remote locations.
Once your order has been dispatched, tracking information will be provided where available.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking details where applicable. You can use the tracking number to follow your parcel with the relevant delivery carrier.
What payment methods do you accept?
We accept the payment methods displayed at checkout. All available payment options will be shown before you complete your order.
Are payments secure?
Yes. We use secure checkout technology and trusted payment providers to help protect your payment information during checkout.
What is an electronic home fragrance diffuser?
An electronic home fragrance diffuser is designed to release fragrance into your space in a convenient and consistent way. It is a simple option for refreshing bedrooms, living rooms, offices and other indoor spaces.
What fragrance options are available?
We offer a range of fragrance options, including fresh, floral, woody, sweet and calming scent profiles. Available fragrances may change as new scents are added to our collection.
How do I choose the right scent?
If you prefer clean and uplifting scents, fresh or citrus-inspired fragrances may suit you best. For a warmer atmosphere, woody, amber or vanilla-style fragrances are a popular choice. Floral scents can add a softer and more relaxing feel to your space.
How do I use my fragrance diffuser?
Always follow the instructions supplied with your specific device. Before use, make sure the fragrance is installed correctly and the diffuser is placed on a stable surface in a suitable indoor area.
Keep the device away from excessive heat, direct water exposure and areas where it may be easily knocked over.
How long does a fragrance last?
Fragrance duration depends on the product, fragrance strength, device settings, room size and how frequently the diffuser is used. For the best experience, refer to the product description for specific usage information.
Can I use the diffuser in any room?
Our products are intended for suitable indoor spaces such as living rooms, bedrooms, offices and entryways. Always follow the individual product instructions and use the device in a well-positioned area.
Can I change the fragrance in my device?
This depends on the specific product model. If your diffuser supports fragrance refills or replaceable fragrance cartridges, follow the product instructions before changing scents.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please contact our support team with your order number and clear photos of the item and packaging.
We will review the issue and provide the appropriate next steps.
Do you accept returns?
Returns are handled in accordance with our Returns Policy and applicable Australian consumer law. Eligibility may depend on the condition of the item, the reason for the return and whether the product has been opened or used.
Please review our Returns Policy before sending any item back.
How can I contact Fragrance Cart AU?
If you have any questions about your order, delivery or products, please contact us at:
Please include your order number when contacting us about an existing order.