Privacy Policy

1. Information We Collect

When you visit or make a purchase from Fragrance Cart AU, we may collect personal information necessary to process your order and provide our services.

This information may include:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Account information, where applicable
• Communications you send to our customer support team
• Device, browser and website usage information

Payment information may be processed securely by third-party payment providers. We do not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Provide order confirmations and tracking information
• Process payments, refunds and returns
• Respond to enquiries and provide customer support
• Manage customer accounts
• Improve our website, products and customer experience
• Detect and prevent fraudulent or unauthorised transactions
• Meet our legal and regulatory obligations
• Send marketing communications where permitted and appropriate

3. Cookies & Website Technology

Our website may use cookies and similar technologies to help the website function correctly, remember customer preferences, understand website usage and improve the shopping experience.

Cookies may also be used for analytics, advertising and measuring the effectiveness of our marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

4. Payment Information

Payments made through Fragrance Cart AU may be processed by secure third-party payment providers.

These providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and security requirements.

5. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business and fulfil your order.

These may include:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Analytics providers
• Customer service platforms
• Professional advisers and service providers

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers or business.

We do not sell your personal information to third parties.

6. Marketing Communications

Where you have subscribed or where otherwise permitted by applicable law, we may send you information about new products, fragrance releases, promotions and other updates from Fragrance Cart AU.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

7. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

If you believe the personal information we hold about you is inaccurate or needs to be updated, you may contact us to request access or correction.

We may need to verify your identity before processing certain requests.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining business records and complying with applicable legal obligations.

10. Third-Party Links

Our website may contain links to third-party websites or services. Fragrance Cart AU is not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable requirements.

The latest version will be published on this page together with the updated date.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact: